All 8 ideas
Idea 3 of 8 · Human Twin Design
Map the work, not the role.
Shadow your best colleague on a real case: what they notice, remember, judge, do and escalate.
Turn each move into something you can build, control and test. Copy the judgement, not the habits and workarounds.
Buy the bookSupport the book
Know someone building an agent? Send them this.
The book grows by word of mouth. A share with whoever owns your agent roadmap, or a copy for yourself, helps more than you think.